At Oasis Boutiques, LLC, we are committed to resolving all customer concerns fairly and professionally. If there is an issue with your order, please contact us first at info@oasisboutiquesllc.com before filing a dispute or chargeback with your bank. We will review concerns regarding missing packages, damaged items, incorrect items, or refund requests according to our shipping, return, and refund policies. Customers may be required to provide photos, order numbers, tracking information, or other documentation. Filing a false dispute or chargeback may result in order cancellation, account restriction, or refusal of future service.