frequently asked questions
How can I contact customer service?
We are always here to help you find the perfect fit or answer any questions! You can reach out to us anytime at info@oasisboutiquesllc.com or call us at 770-873-5815. Our goal is to ensure your experience with Oasis Boutiques is as seamless and empowering as our clothing.
Do I have to pay for return shipping?
Yes, customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. Please note that original shipping fees are non-refundable.
Are any items final sale?
Yes. For hygiene and quality purposes, all clearance items, accessories, jewelry, bodysuits, intimate items, and gift cards are final sale and are not eligible for return or refund.
How do I initiate a return?
Before sending any items back, please email our support team at info@oasisboutiquesllc.com to request a return. We will provide you with the necessary instructions to ensure a smooth process.
What is your return policy?
We gladly accept returns within 14 days of delivery. To be eligible for a refund, items must be unworn, unwashed, unused, and completely free of stains, perfume, deodorant, makeup, or pet hair. All original tags must still be attached.
What happens if I enter the wrong shipping address?
Customers are responsible for entering the correct shipping address at checkout. If you realize an error has been made, please contact us immediately at info@oasisboutiquesllc.com. If the order has already been processed or shipped, we are unable to make changes.
Why did my items arrive in separate packages?
To ensure you receive your beautiful pieces as quickly as possible, some items may ship separately directly from our suppliers. This may occasionally result in extended processing or shipping times for specific items, but we will always keep you updated.
How much is shipping?
We offer standard flat-rate shipping of $8.99 for all orders under $75. If your order totals $75 or more, standard shipping is absolutely free!
How long will it take to receive my order?
Our team processes all orders within 2–3 business days (excluding weekends and holidays). Once processed, standard shipping typically takes 3–7 business days to arrive.
How can I track my package?
As soon as your order ships, you will receive a confirmation email containing your tracking information. You can use this link to monitor your package's journey to your door.